Return and Refund Policy
Thanks for shopping at Anime Sugoi!
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (digital works fine!).
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Returns are free on all items, however, you must contact us so we can provide you with the necessary information to initiate the process. In some cases, there may be a better solution for both parties (eg sending a replacement or a refund).
We offer FREE delivery to the following countries:
- The United States of America
- United Kingdom
Please note that delivery times may be different for each region. If your country is not listed above, leave us a message and we will let you know your shipping options.
As we said before, we are here to help. Some issues can be easily sorted with a couple of emails. If you are not satisfied with your purchase for any reason, contact us. We may be able to find a greater solution for you than the ones above.
Enjoy your shopping at Anime Sugoi!